Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account and Profile Information: Username, display name, profile photo, and any other details you choose to provide when creating or editing your account.
• User Content: Live video and audio streams, chat messages, comments, reactions, and any other content you create or share while using the app.
• Device and Technical Information: Device type, operating system version, unique device identifiers, IP address, and basic diagnostic data (such as crash logs).
• Usage Information: How you interact with the app, including features used, session duration, and interaction patterns.
• Camera and Microphone: Access is requested only when you start a live stream or use related features. Video and audio are processed to enable the live experience and are not stored by us longer than necessary for the service.
• Communications: If you contact us by email, we keep the content of that correspondence.

We do not knowingly collect precise location data unless you explicitly grant permission for a specific feature.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Luma Live service
• Enable live streaming, social interactions, and related features
• Authenticate users and secure accounts
• Respond to support requests
• Analyze usage trends in aggregated or anonymized form to improve performance and user experience
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Information

We do not sell your personal information.

We may share information only in these limited cases:

• With service providers who help us operate the app (for example, cloud hosting or crash reporting), under contracts that require them to protect the data at least as carefully as we do
• When required by law, legal process, or to protect the rights, safety, or property of Luma Live, our users, or the public
• In connection with a business transfer (such as a merger or sale of assets), with notice to users where required

Other users can see the content you choose to make public (live streams, profile information, messages you send in public or private chats).

4. Data Retention and Deletion

We keep your information only as long as needed to provide the service and meet legal requirements.

You can request deletion of your account and associated personal data at any time by emailing us at 3696519973@qq.com. We will process deletion requests within a reasonable time, subject to any legal retention obligations. Some residual data may remain in backups for a limited period.

5. Your Choices and Rights

Depending on where you live, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to object to certain processing. To exercise these rights, contact us at 3696519973@qq.com.

You can also:

• Adjust camera and microphone permissions in your device settings
• Delete your account through the app or by contacting us

6. Children’s Privacy

Luma Live is not directed at children under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us at 3696519973@qq.com.

The app is intended for users who are at least 17 years old (or the age of majority in your jurisdiction). Users under 17 should not use the service.

7. Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version in the app and update the “Last updated” date. Continued use of the app after changes means you accept the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

3696519973@qq.com